Terms & Conditions

These terms and conditions apply to all and anybody who uses the IVA Helpline Website. By using the website, you agree to be bound by these terms. If you do not accept these terms, please do not use the website.

The term ‘IVA Helpline” or ‘us’ or ‘we’ refers to the website whose registered office is The Advice Helpline CIC, Harley House, 29 Cambray Pl, Cheltenham, Gloucestershire, GL50 1JN. The term ‘you’ refers to the user or viewer of our website.


  • You must be over 18 years of age to use the IVA Helpline website.
  • ivahelpline.co.uk is an online Introducer service which, among others, uses ivahelpline.co.uk.
  • By using the IVA Helpline Website you confirm that you have the necessary hardware, software and capability required for email and web usage with all and necessary adequate protections in place. i.e. Firewall software and virus protection.
  • The Website is to be used solely for private, non-commercial, personal purposes only.
  • You agree not to use the website for any commercial or business purpose and use any information gathered from it to send unsolicited bulk email.
  • To assist you in searching for the right product and service provider, ivahelpline.co.uk will provide generic information to assist you. This information is intended as assistance only and is not intended to be considered as advice directed at your specific needs or circumstances.
  • Our aim is to match your requirements to the solutions provided by a third-party provider. Based on the details you provide to ivahelpline.co.uk, we will try to introduce you to a third party who we think will be able to help you. The introduction is made in good faith.
  • We cannot provide any guarantee or warranty that the third-party company we introduce you to will be able to meet your requirements.
  • ivahelpline.co.uk takes extensive efforts to ensure the accuracy of information about the service providers on the IVA Helpline Website. Regular checks are carried out but we provide no guarantee the information is correct.
  • ivahelpline.co.uk will send you details via email and by text message (if the mobile field is completed) of the advisor who will be contacting you.
  • ivahelpline.co.uk will take no warranties or liability for the quality of service offered by any third party advertised on the Website or any third-party external links from the website. Access of third-party websites is made at your own risk.
  • Any service provider or product we recommend must be used at your discretion and judgement. We do not commit you use any service provider or product advertised on our website.
  • ivahelpline.co.uk may send you emails about the service you have shown interest in on the Website and other financial services handled by or through ivahelpline.co.uk. If at any time you wish to unsubscribe to any emails advising of other products handled by ivahelpline.co.uk then contact us by using the unsubscribe link on the email or contact us via the ‘Contact Us’ page on the website.
  • ivahelpline.co.uk does not act in any way as an agent for you or as the agent for any of the third-party service provider. Once ivahelpline.co.uk has matched your request to a service provider for contact we are under no obligation to you.
  • All information on the IVA Helpline Website has been displayed in good faith. ivahelpline.co.uk makes a consistent effort to obtain reliable information from various sources. Any request which is specific to your requirements must be taken up with the service provider who we recommend to you.
  • By submitting your details, you give ivahelpline.co.uk (or a company on behalf of ivahelpline.co.uk) authority to contact you using your contact details with regards to other products and services provided by or through ivahelpline.co.uk.
  • You agree that ivahelpline.co.uk may use another third party to transmit your details to a service provider.
  • ivahelpline.co.uk have used all reasonable efforts to ensure that all information provided by it is accurate and accords with current standards however it cannot account for the accuracy of information provided to it by others or posted by users of the Website.
  • ivahelpline.co.uk shall be entitled to terminate this Agreement and immediately remove, cancel or suspend access to and use of the Website upon your breach of any part of these Terms whatsoever.
  • Termination shall be without prejudice to the accrued rights of either party.


  • All questions, comments or enquiries should be directed by email to info(at)ivahelpline.co.uk or by post to The Advice Helpline CIC, Harley House, 29 Cambray Pl, Cheltenham, Gloucestershire, GL50 1JN
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without The Advice Helpline CIC’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Scotland.


Terms and Conditions last updated: March 2023