Policies
How we handle your information, the terms of using this site, and how to complain.
- Privacy policy What we collect when you use this website or contact us, why, who we share it with, how long we keep it, and the rights you have over it.
- Cookie policy This website does not use cookies. It does store a small amount of information in your browser while you fill in the online check, and this page explains what and why.
- Terms of use The terms on which we provide this website and the IVA Helpline service. Please read them before you use either.
- Complaints procedure If you are unhappy with the help you received, we want to know, so we can put it right. Here is how to complain, what we will do, and where else you can go.
- Accessibility statement We want everyone to be able to use this website, including people who use a screen reader, a keyboard, or larger text. This page explains how accessible it is and how to tell us about a problem.