Dragon Enforcement: what a letter means and what to do

Dragon Enforcement acts both as a debt collector and as an enforcement firm, and your rights depend on which it is doing. A demand for payment is not the same as a notice of enforcement. This page covers England and Wales.

Who are Dragon Enforcement?

The company is DRAGON ENFORCEMENT LTD, company number 10369616. It is an active private limited company, incorporated on 11 September 2016, with its registered office in Conwy. It was called CJW SERVICES LTD until 10 June 2026. Since 19 June 2026, Companies House has listed one individual as holding 75% or more of the shares, rather than a parent group.

Dragon Enforcement has been accredited by the Enforcement Conduct Board (ECB) since July 2026. It is not on the CIVEA members list. The ECB is independent but voluntary, and there is no statutory regulator for bailiffs yet.

Why are Dragon Enforcement contacting you?

Dragon says it provides debt collection and enforcement for businesses and local authorities, using certificated enforcement agents across England and Wales. Its website lists:

• Debt recovery for commercial and consumer debts, including sundry debts, unpaid invoices and rent arrears.
• Commercial rent arrears recovery (CRAR), which lets a landlord of commercial premises use enforcement agents without a court order. It cannot be used if any part of the premises is let or lived in as a home.
• High Court enforcement, which its “About us” page says it also handles.
• Process serving of court papers, statutory demands and bankruptcy petitions, and tracing people who have moved.

If Dragon is only collecting a debt, it has no power to take your goods. It would need a court judgment followed by a warrant of control or a High Court writ, or another legal authority such as a council liability order. If you run a business, see our guide to business and self-employed debt.

What can Dragon Enforcement do, and what can they not do?

When its agents are enforcing, they follow the same law as every bailiff:

• Notice. At least 14 clear days before an agent can take control of goods, or 28 if a debt adviser asks for more time (not for some business debts). Cases started before 1 May 2026 keep the old 7-day period.
• Fees. Fixed by law at £79 for compliance, £247 plus 7.5% of the debt above £1,900 from the first visit and £116 plus the same percentage for sale, with a separate High Court scale in our guide to what bailiffs can and cannot do.
• Entry. You usually do not have to let an agent into your home, and they cannot force entry to collect an ordinary court judgment or council tax. Business premises have different rules.
• Goods. They cannot take essentials, work tools and equipment worth less than £1,350 in total, or other people’s belongings.

What should you do now?

1. Work out the stage. Look for a notice of enforcement, a court claim number, a judgment or a lease.
2. If you dispute the debt, say so in writing and ask for evidence such as the invoice, contract or judgment.
3. If there is a notice of enforcement, count 14 clear days, leaving out Sundays and bank holidays.
4. Contact the creditor or landlord as well as Dragon, and offer only what you can keep up.
5. Get free debt advice. See where to get free debt advice and the debt solutions comparison.

How do you complain about Dragon Enforcement?

1. Complain to Dragon in writing and keep a copy.
2. Complain to the creditor or landlord who instructed it. For a council, you can then go to the Public Services Ombudsman for Wales, or in England the Local Government and Social Care Ombudsman.
3. The ECB investigates complaints about accredited firms. Complain within 3 months of becoming aware of the problem, or within 1 month of the firm’s final response.
4. For serious misconduct by a certificated agent, you can complain to the court on form EAC2.

Our guide to dealing with debt collectors covers complaints about collection activity.

Is the letter really from Dragon Enforcement?

Confirm with the creditor, using contact details you already trust, that it has instructed Dragon. This page does not list the firm’s phone numbers or bank details. Ask any agent for identification and check the certificated enforcement agent register.